Your Questions Answered
How does the pricing and billing work?
We know unexpected costs can add stress during already challenging times, so we keep things simple. Our pricing is fixed based on your plan type—no surprise fees or hidden costs. All billing is handled online through your secure Vantage Billing portal. If you ever have questions or need help, our friendly support team is just a call or email away.
Why do I need a subscription when my case will eventually (hopefully quickly) end?
Great question! Your subscription ensures your legal representation is fully covered for as long as you need it. This not only helps resolve your case faster but also provides peace of mind knowing you’re supported. And once your case is resolved, you’re free to cancel your plan at any time—no strings attached.
Who will be assigned as my attorney?
You’ll be matched with a highly qualified, vetted attorney who has experience handling cases like yours. We consider your specific needs, location, and the attorney’s expertise to ensure the best possible fit. We take our vetting process seriously, so you can feel confident in the quality of your legal representation.
Will I be able to contact them when I need to?
Absolutely. Attorneys are often busy, but that doesn’t mean you’ll be left in the dark. If your attorney isn’t immediately available, you can always reach out to our Vantage team, and we’ll make sure communication happens promptly. Your peace of mind is our priority.
How and how often will I receive updates about my case?
Your attorney will keep you updated on your case, but we understand that every client has different needs. Whether you prefer frequent check-ins or updates only when there’s progress, your attorney will work to accommodate your preferences. And if you ever feel out of the loop, our case management team is here to ensure you’re always informed.
Can I cancel any time?
Yes, you can cancel your membership at any time with 30 days' notice. We designed our plans to give you flexibility, so you’re never locked into something you don’t need.
What legal services does Vantage offer?
Vantage is here to help with a wide range of legal matters, including family law issues like divorce, child custody, child support, guardianship, and DCFS/CPS cases. We also assist with foreclosure defense, landlord and tenant disputes (including evictions), and probate and estate management. Whatever your situation, our goal is to guide you through it with expert legal support and compassionate care.
What will be required of me while working with Vantage?
We work hard to take as much off your plate as possible. Your main responsibility is to communicate openly with your attorney about your case. Beyond that, you don’t need to worry about billing or paperwork—we’ve got it handled so you can focus on what matters most.
Who can I contact about the status of my case?
Your attorney is your primary point of contact for case updates. If they’re unavailable, you can always reach out to our Vantage team. We’ll make sure you get the answers or support you need, fast.